Refund policy

Last Updated: August 21, 2026

At Silvana Luxe we want you to be glad you bought the piece. If you are not, the return process is short and there is nothing hidden in it.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@silvanaluxe.com with your order number. After that window we cannot guarantee cancellation, since the order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are still free to return it after delivery under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to return it. To be eligible, the item must be:

  • Unused
  • In its original condition
  • Returned with its original packaging, tags and accessories

Our support team will walk you through it. Restocking fee: $0. We do not charge one.

Return Policy Overview

  • Return window: 30 days from the day your order arrives
  • Condition: unused and in original condition with all packaging, tags and accessories
  • Easy returns: our support team guides you through the process
  • Restocking fee: none

Return Costs

Defective or incorrect products. No cost to you if the item arrives damaged, is defective in any way, or is not what you ordered.

Change of mind. If you ordered the wrong item, it does not suit the space, or you simply no longer want it, the return shipping cost is yours. Original shipping charges are not refundable.

How to Return an Item

  1. Contact us. Email info@silvanaluxe.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
  3. Send it back. Ship it using the instructions in your return authorisation email. You may use the carrier or method we recommend there.

Refund Process

  • Inspection: once your return arrives we inspect it against the criteria above.
  • Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may take longer to show it.

Exchanges

We accept exchanges. If you would like a different size, finish or product, email info@silvanaluxe.com and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@silvanaluxe.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, you get a full refund to your original payment method or a replacement at no extra cost, whichever you prefer.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. Any such product is clearly marked as non returnable on its product page.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any change will appear on this page with a revised Last Updated date. Please review it periodically. Continued use of the website after a change constitutes acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 1601 Pacific Coast Highway, Hermosa Beach, California 90254, United States
Store Email: info@silvanaluxe.com
Store Phone: +14245494628
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (PST)
We do our best to reply to your e-mail within 1 to 2 business days.