Billing Terms and Conditions

Last Updated: August 21, 2026

This document sets out how payment and billing are handled at Silvana Luxe.

1. Accepted Payment Methods

Silvana Luxe offers a range of secure payment options so that checkout stays quick and straightforward. We accept:

  • Credit and debit cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay, where available
  • Apple Pay and Google Pay
  • Bank transfer, for bulk orders only. Contact us for details.

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payment is taken in full at the time of purchase.
  • No order is processed or dispatched until payment has cleared.
  • If a payment is declined or fails, the order is not confirmed.

3. Pricing and Currency

  • Every price shown on silvanaluxe.com is displayed in United States Dollars (USD).
  • Prices may change at any time without prior notice.
  • Any applicable taxes, duties or shipping charges are calculated and shown at checkout.

4. Secure Payment Processing

  • Silvana Luxe uses SSL encryption and established payment gateways to protect your personal and payment details.
  • We never store, and never have access to, your full card or payment credentials.

5. Refunds and Chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Chargebacks that are unauthorised or fraudulent will be investigated and disputed.
  • If something looks wrong on your bill, contact us first at info@silvanaluxe.com and we will sort it out promptly.

6. Fraud Prevention

  • Silvana Luxe may cancel, refuse or hold any order that shows signs of fraud or unauthorised activity.
  • Additional identity verification may be requested on high value or flagged transactions.

7. Changes to This Policy

We may update these Billing Terms and Conditions at any time. Any change appears on this page with a revised Last Updated date. Please review this page from time to time. Continued use of the website after a change constitutes acceptance of the updated policy.

8. Contact Information

Store Address: 1601 Pacific Coast Highway, Hermosa Beach, California 90254, United States
Store Email: info@silvanaluxe.com
Store Phone: +14245494628
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (PST)
We do our best to reply to your e-mail within 1 to 2 business days.