FAQ

Welcome to the Silvana Luxe Frequently Asked Questions page. We want your experience here to be a good one. If anything below does not answer your question, get in touch and a real person will reply.

Question 1: How long will it take to receive my order?

Handling time is 1 to 2 business days. Transit time is 6 to 8 business days. Estimated total delivery is 7 to 10 business days. Full detail is in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Shipping is free on every order within the United States, with no minimum purchase. See the Shipping Policy for details.

Question 3: Where is Silvana Luxe located?

Silvana Luxe is a United States based online business offering a curated selection of high quality lighting, with shipping available throughout the United States.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See the Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as you can, since orders move into processing quickly.

Question 6: What is your return policy?

Simple and hassle free. You have 30 days from delivery, items must be unused and in original packaging, and there are no restocking fees. Full detail is in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See the Refund Policy.

Question 8: What does the return policy cover?

Silvana Luxe provides a 30-day return policy on purchases. If an item arrives defective or with an eligible issue, please contact us within 30 days of delivery so our team can assist.

For full terms, please review our Return Policy.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at info@silvanaluxe.com.

Question 10: Do you ship internationally?

No. Shipping is currently limited to the United States.

Question 11: Do you have a physical store location?

No. Silvana Luxe is online only, which keeps pricing competitive and lets us carry a wider selection than a showroom could hold.

Question 12: Can I place a bulk order for my business or organization?

Yes. Bulk orders are available. Contact customer support for pricing and lead times.

Question 13: What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Email us and we will arrange it.

Question 14: How can I track my order?

Once your order ships you will receive a tracking number by email. You can follow it on our Order Tracking Page.

Contact Us

Store Address: 1601 Pacific Coast Highway, Hermosa Beach, California 90254, United States
Store Email: info@silvanaluxe.com
Store Phone: +14245494628
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (PST)
We do our best to reply to your e-mail within 1 to 2 business days.